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What Components are available?

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Callin – You must include this component in all dial plans, start with a Callin component. Callin components are Did Numbers or Free Call In Numbers.

Landline – Any landline phone number. Calls will be forwarded to a landline phone number.

Voicemail – This component is used to record inbound calls, saves the audio file to your vault for secure storage, sends a transcribe text message to your email address and sms message. Place the voicemail component after a landline, mobile, office or sip address. If the call goes unanswered, the call will go to voicemail. Use the Answer component if you you want a answering machine to answer your call.

Routes - Advanced routing for any call in number (phone number or free call in number). Route to any destination, use time of the day and timezone routing. Set when to accept calls from different countries using timezones. Answer calls when you want and from what country.

Answer – This component is used to record inbound calls, saves the audio file to your vault for secure storage, sends a transcribe text message to your email address and sms message. Place the Answer component after a call in number, no other components are required.

Office – Any office phone number. Calls will be forwarded to a landline phone number.

Mobile – Any mobile phone number. Calls will be forwarded to a mobile phone number.

Sleep – Add this component to wait between other components.

Broadcast – Used for announcements, etc... Someone calls your number and is presented with a broadcast, an audio play back.

Sip – Any sip address. i.e. user@sipaddress.com. Calls will be forwarded to a sip address - VoIP.

Alert – Use this component to forward an alert text message when someone calls your local phone number. The callers id will be sent to your email address and mobile phone as a text message. You will need to turn on Email Alert and Sms Alert for any phone number you want to receive alert messages. This component can be used in any dialplan. If you don't wish to use voicemail, simply add an Alert component to your dialplan and all missed calls will be logged and sent as an Alert notification.

Record – This component is used to record inbound calls, when your call is complete the recorded call is saved to your vault.

Contacts – This component is used to route calls based on a contact calling your inbound number. When someone (contact) you know calls your phone number, the call is routed to the call destination you specify. for each contact. If you add this component to any did number, you can be assured the person calling is someone you know.

Campaigns – Use this component to forward calls to your campaign. Each vote is recorded using missed call technology.

Extensions – Use this component to route calls to different destinations. i.e. Press “1” for sales..Press “2” for support.

Attendant – Use this component to greet your caller before routing the call to a destination. i.e. Thanks for calling, we are directing your call now, please wait!

Conference – Use this component for any conference call. Drag the component to your dialplan.

Call Screening - Who's calling you? Know who’s on the line before you connect!

Your caller will hear your greeting message, and then the system will prompt them to state their first and last name. The system will try and connect the call to you, and once you answer the phone you’ll be presented with options to accept or reject the call. If you reject the caller they hear an unavailable message before going to voicemail.

Call screening gives you the convenience of skipping unimportant calls while giving others a higher priority, saving you time and making you more efficient throughout the day. When you send a call directly to voicemail, you can choose to return the call at your convenience, without being rude to your clients.

Your callers will never know that you are opting to take their call or to send it to voicemail, as it’s completely discreet.

 

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