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What are Contacts used for?

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Contacts are friends, colleges or customers.

You add each contact to a group and easily manage call flow from each contact or group.

Contacts are used for routing calls to your destinations, for example: John (customer) calls a call in number or phone number, you can route the call from John directly to your desired phone, voicemail, send an auto reply via email or sms, this way John doesn't wait in a queue to be transferred to you and you respond to Johns call immediately, with no delays.

Ses also:

Routes

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