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I made a call, the call was not answered, but my account was charged for the call, how come?

Our server received an "answer" signal from the remote end, that’s why you were charged (and we were charged by call termination carrier). We are not responsible for the remote end equipment malfunction and do not refund charges for failed calls.

If any call is terminated with less the 5 seconds, we will refund the amount to your account.

We appreciate if you report this kind of problem and we will work with the call termination carrier or remove the ill behaving route from the call path.

Please copy/paste the call info from your call history to the message when contacting us. Getting rid of bad routes is our highest priority.
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